Privacy Policy VortexHost

Privacy Policy

1. Who We Are

VortexHost is a UK hosting provider. For privacy questions, contact us at support@vortexhost.co.uk.

2. Information We Collect

We may collect your name, email address, billing address, phone number, IP address, service details, domain details, support tickets, payment status, login records, fraud prevention signals and technical information needed to provide hosting services.

3. Why We Use Your Data

We use personal data to create and manage accounts, provide hosting services, process payments, prevent fraud and abuse, deliver support, secure our systems, comply with legal obligations and send important service notices.

4. Lawful Bases

We process data where necessary for contract performance, legal obligations, legitimate interests such as service security and fraud prevention, and consent where required, such as for certain marketing or non-essential cookies.

5. Payments

Payments may be handled by third-party payment processors. We do not normally store full card details on our servers. Payment providers process payment information under their own security and legal obligations.

6. Hosting Data

Customer content, websites, databases, emails, files and game server data are processed to provide the services you purchase. You are responsible for the personal data you upload or store inside your own hosting services.

7. Sharing Data

We may share data with hosting infrastructure providers, domain registrars, payment processors, fraud prevention services, support tools, legal advisers, law enforcement or regulators where needed to provide services, protect our systems or comply with law.

8. Retention

We keep personal data only for as long as necessary for service delivery, accounting, legal, fraud prevention and dispute purposes. Some billing and account records may be retained after account closure where required by law or legitimate business need.

9. Your Rights

Under UK data protection law, you may have rights to access, correct, erase, restrict or object to processing of your personal data, and to data portability where applicable. You may also withdraw consent where processing is based on consent.

10. Complaints

If you are unhappy with how we handle your data, contact us first. You also have the right to complain to the UK Information Commissioner's Office.

11. Security

We use reasonable technical and organisational measures to protect personal data, including access controls, account security measures and infrastructure-level protections. No internet service can be guaranteed completely secure.

12. Updates

We may update this Privacy Policy as our services or legal obligations change.