Refund Policy VortexHost

Refund Policy

1. General Position

Hosting services are billed in advance. Refunds are considered according to this policy and the type of service ordered.

2. Shared and WordPress Hosting

We may offer a discretionary refund on shared or WordPress hosting if requested within 14 days of the first order, provided the service has not been used for abuse, excessive resource consumption, email abuse, fraud or policy breaches.

3. Game Hosting

Game hosting is provisioned with allocated resources and may be non-refundable once provisioned. Any refund is at our discretion unless required by law.

4. Domains

Domain registrations, renewals, transfers and redemption fees are non-refundable once submitted to the registry or registrar.

5. VPS, Dedicated or Custom Services

VPS, dedicated server, custom hosting, custom setup and special order services are non-refundable once provisioned or work has started, unless we agree otherwise in writing or a refund is required by law.

6. Abuse, Breach and Termination

No refund will be provided where a service is suspended or terminated for abuse, illegal activity, fraud, chargebacks, spam, malware, phishing, DDoS activity, copyright abuse, harassment, resource abuse or breach of our Terms or Acceptable Use Policy.

7. Chargebacks

Opening a chargeback or payment dispute without contacting us first may result in immediate suspension or termination of all services on the account. Chargeback-related terminations are not eligible for refunds.

8. Cancellations

Customers are responsible for cancelling services before renewal if they no longer require them. Failure to use a service does not automatically entitle the customer to a refund.

9. How to Request a Refund

Email support@vortexhost.co.uk with your account email, service name and reason for the request.